In December, 2016, after I was told that I would need 24/7 care at home, I contacted Florence who owns RophekaCares. MsFlorence promptly interviewed me about my home conditions, personal interests, likes and dislikes, and almost immediately matched me with a capable and congenial caregiver. After an interruption of service while I was hospitalized for further surgery and rehabilitation, Ms. Florence again found me a congenial caregiver qualified to provide the higher level of assistance I now need. Throughout, I have been impressed by Ms. Florence’s regular telephone contacts to ask how well I am satisfied, and I am also pleased by her frequent discussions with the caregivers to make sure that they fully understand what is needed and that they as well as the client are happy with the match. When a substitute caregiver is needed for whatever reason, she makes sure that the substitute arrives on time and is satisfactory. Through those contacts and written reports from the caregivers, Ms. Florence makes every effort to assure quality and continuity of service.